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Shipping and payment

Delivery

Furniture delivery time is up to 7 business days upon confirmation of the readiness of your order. Please agree the exact delivery time and details with the manager.

Customer pickup

You can pick up your order yourself from Delavega upholstered furniture warehouse in Kyiv on business days (please make sure you agree your pickup time and location with our manager when you place your order).
 
Delivery within Kyiv

We offer delivery FREE OF CHARGE to anywhere in Kyiv within 2 business days upon confirmation of the readiness of your order.
 
IMPORTANT:

  • Delivery is available only subject to full payment for your order.
  • Our delivery service will deliver your order to your street door within Kyiv free of charge.
  • When placing your order, please inform and agree with our manager whether you need to carry the furniture to your floor.
  • Heavy furniture may be carried to your floor for an extra charge (manual lifting without using the elevator costs UAH 40 per floor per one item; please agree this with our manager when placing your order).

Delivery within Kyiv region

Our delivery service will deliver your furniture to any place in Kyiv region for extra charge (UAH 20 per 1 km from Kyiv operations office). Please inquire the exact cost of delivery from our manager when placing the order.

Delivery within Ukraine

We deliver via Nova Poshta, Delivery or Mist Express services. You can choose the preferred delivery service when agreeing your order with the manager.

Delivery costs within Ukraine are according to the current rates of the preferred delivery service (Nova Poshta, Meest Express, Delivery).




Payment

You can pay for your order using any convenient method.

- Buy upholstered furniture by instalments

Delavega upholstered furniture design and manufacturing company offers Payment by Instalment service where you can pay for your purchase in several monthly instalments.

Benefits of buying Delavega upholstered furniture in instalments:

  • You can buy any product on delavega.ua in up to 3 monthly instalments.
  • You can buy any bed, sofa or chair from our collection today, and pay for it later.
  • You do not pay any interest.

You do not need to show your passport, income statement or identification number; all you need is to be a holder of a PrivatBank credit card.

You can buy Delavega upholstered furniture by instalments if you:

  • are a client of PrivatBank,
  • hold any of these credit cards: Universal, Universal Gold, Platinum, Infinite, World Elite.

How to buy Delavega furniture in instalments:

1.    First, you need to know the amount available for you under Payment by Instalment service by texting the word ‘chast’ to 10060 or by contacting PrivatBank at 3700.
2.    When completing the form for a preferred furniture item on delavega.ua, click Payment by Instalments, choose the desirable payment schedule and submit your order. OR: when placing your order, tell Delavega manager that you want to use Payment by Instalment service to pay for your purchase.

- Pay online

You can pay online for your purchase via our special service (invoicing by e-mail via LiqPay).

Once you placed your online order, our manager will contact you to agree any details under your order. At this stage, you can make any necessary changes to your order. Once your order is agreed with the manager, any further changes are made at the buyer’s expense.

- Pay to the current account

This is agreed with the manager when placing the order.

- Pay via card swipe machine in the showroom in Kyiv

You can pay for your purchase right in our showroom at 17 Kovpaka Str, Kyiv.

IMPORTANT:

You pay only after completing your online order or signing an order form in our showroom.

Once you signed your Order Form, all further changes (colour, configuration and other details) are made at the Buyer’s expense.

Refund

We provide a refund if the following documents are available:

  • Scanned copies, order payment receipts, Privat-24 statements specifying full name of the buyer.
  • The Buyer’s ID (passport, driver’s license).
  • Refund is made to the buyer within 7 business days upon receiving the refund claim.

Refund claim may be submitted by phone at +38 (096) 169 4567 or by e-mail at info@delavega.ua

IMPORTANT:

Refund is not available in the following cases:

  • Deviations in the dimensions for custom-made items can be up to 2-3 cm.
  • Upholstery fabric or leather colour can differ slightly from that in the catalogue (for technical reasons).

Advance payment will not be refunded!

Your order is already halfway to you

Deliver the order exactly to the specified address