Shipping and payment

Delivery

Furniture delivery time is up to 7 business days upon confirmation of the readiness of your order. Please agree the exact delivery time and details with the manager.

Customer pickup

You can pick up your order yourself from Delavega upholstered furniture warehouse in Kyiv on business days (please make sure you agree your pickup time and location with our manager when you place your order).
 
Delivery within Kyiv

We offer delivery FREE OF CHARGE from 9:00 a.m. to 5:00 p.m. (at other times - UAH 600 per hour) to anywhere in Kyiv within 2 business days upon confirmation of the readiness of your order.
 
IMPORTANT:

• Delivery is available only subject to full payment for your order.
• Our delivery service will deliver your order to your street door within Kyiv free of charge from 9:00 a.m. to 5:00 p.m. (at other times - UAH 600 per hour).
• When placing your order, please inform and agree with our manager whether you need to carry the furniture to your floor.
• Heavy furniture may be carried to your floor for an extra charge (manual lifting without using the elevator costs UAH 80 per floor per one item; please agree this with our manager when placing your order).

Delivery within Kyiv region

Our delivery service will deliver your furniture to any place in Kyiv region for extra charge (UAH 20 per 1 km from Kyiv operations office). Please inquire the exact cost of delivery from our manager when placing the order.

Delivery within Ukraine

You can choose the preferred delivery service when agreeing your order with the manager.

Delivery costs within Ukraine are according to the current rates of the preferred delivery service.

Payment

You can pay for your purchase in our store using any method that is convenient for you.

Online Payment

You can pay for your order online — after we issue an invoice, which will be sent to your e-mail or to any messenger you prefer.

After placing your order online, our manager will contact you to clarify all the details. At this stage, you may make any necessary changes.

After the order has been approved with the manager, any additional changes are made at the Customer’s expense.

Payment to a Bank Account

Available after coordination with the manager during the order process.

Payment via Terminal at the Showroom (Kyiv)

You can make a payment directly in our showroom at the address:

Kyiv, 17 Kovpaka Street.

IMPORTANT

Payment is made only after placing an online order or after signing the order in our showroom.

After signing the Order Form, any changes (color, configuration, and other parameters) are made at the Customer’s expense.

Refunds

We provide a refund upon submission of the following documents:

• A scanned copy of the payment receipt or a statement from Privat24 showing the buyer’s full name.
• An identity document (passport or driver’s license).

The refund is issued within 7 working days from the date we receive your refund request.

You can submit a refund request:

• by phone: +38 (050) 141 6587
• or by sending an email to: info@delavega.ua

IMPORTANT

The following are not grounds for a refund:

• Size deviations of custom-made elements within 2–5 cm.
• Slight differences in fabric or leather shades compared to catalog samples (due to production specifics).
• Orders made according to individual measurements.

The prepayment received is non-refundable!